Cancellation policy

Client Cancellation

                        i.         Cooling-off Period (Consumers Only): If you are a consumer (an individual acting for purposes wholly or mainly outside of your trade, business, craft, or profession) and you entered into this Contract at a distance (e.g., online or over the phone), you have the right to cancel this Contract within 14 days of the day after you receive the Goods or the day the Contract is concluded, whichever is later. This is known as the "cooling-off period."

a)     To exercise your right to cancel, you must inform us of your decision to cancel by a clear statement (e.g., a letter sent by post or an email).

b)    If you cancel within the cooling-off period, you will receive a full refund of any payments made. You must return the Goods to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this Contract. You will have to bear the direct cost of returning the Goods. 

                      ii.         Notice Period (After Cooling-Off Period): To cancel an order or service after the cooling-off period has expired, you must provide Hometastic with written notice of cancellation. The required notice period and any applicable cancellation fees depend on the stage of the project:

·      Before Order Placement: If you cancel before placing an order for Goods, no cancellation fee applies.

·      After Order Placement but Before Delivery: If you cancel after placing an order but before the Goods have been delivered, a cancellation fee of 10% of the total order value will be payable.

·      After Delivery: If you cancel after the Goods have been delivered, you will be responsible for the full cost of the Goods, plus any applicable delivery and assembly fees. Returns may be possible in accordance with Section 7 (Project Sign-Off and Post-Completion Returns) of these Terms and Conditions.

                     iii.         Cancellation Fees: Cancellation fees are intended to cover costs incurred by Hometastic in connection with the order, such as sourcing, procurement, and processing.

                     iv.          Refunds: Refunds for cancelled orders will be processed within 14 days of receipt of the written cancellation notice, subject to the deduction of any applicable cancellation fees.